Customer Success Manager

Global Authentication Company is looking for a Customer Success Manager

Your new company
Global Authentication Company is looking for a Business Development Representative

Your new role
Establish solid and lasting relationships with clients by keeping in constant communication, listening and solving problems efficiently with alternative solutions according to their needs.

What you'll need to succeed
Must be kind, empathetic and committed, patient, have logical thinking, positively influence clients, must learn to listen to the client and be in constant learning, positive attitude, good communicator, teamwork, problem and conflict resolution skills .

  • Accompany and inform the client in a timely manner of the Handoff according to the stages in the life cycle.

  • Be an ambassador for our products by educating potential customers on the capabilities of adopting new products / services to meet new needs.

  • Send weekly, monthly, quarterly and yearly customer reports to ensure that customers optimize our product / service and issues are proactively resolved and customer goals are met.

  • Assess risk management for each customer and proactively prevent dissatisfaction or loss of business and ultimately drive retention and increase in sales or cross-selling throughout the customer lifecycle.

  • Identify, prioritize and report product / service updates that reflect customer, industry, market, and competitive trends and inform key stakeholders.

  • Offer ideas for building businesses that allow our clients to be more efficient in the way they do business with us.

  • Provide information and convey the voice of the customer to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Software Engineering.

What you'll get in return
42,000 - 45,000 MXN Monthly Gross Salary
Compensation and Benefits
Law Benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Resumen

Tipo de trabajo
Permanente
Industria
Tecnología y servicios de Internet
Lugar
Distrito Federal
Sector
Technology
Salario
42,000 - 45,000 MXN Monthly Gross Salary
Ref.:
1026957

Hablar con un consultor

Hablar con Jesus Martinez, la persona que lleva esta posición, en la oficina de Mexico City Office
405 Paseo de Las Palmas, Lomas de Chapultepec

Teléfono: 5528876541